Refund policy
NestlyMarket Return and Refund Policy
Last updated: October 13, 2026
At NestlyMarket, we want you to be satisfied with your purchase. Please review our return and refund policy before placing an order.
1. Standard Returns
NestlyMarket does not accept standard returns or offer refunds for reasons such as a change of mind, ordering the wrong item, or deciding that a product is no longer needed, except where required by applicable law.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us so we can help resolve the issue.
When contacting us, please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the damage, defect, or incorrect item, when applicable
Please contact us promptly after discovering the issue. We will review your request and, where appropriate, arrange a replacement, refund, or another suitable resolution in accordance with applicable law.
3. Return Conditions
When a return is authorized, the item should be unused and in its original packaging, with all included accessories and components.
Some situations may require a different resolution depending on the nature of the issue or applicable law. Please contact us before sending any item back. Unauthorized returns may not be processed.
4. Return Shipping Costs
For an approved standard return, where a return is permitted, the customer is responsible for return shipping costs.
If an item is defective, damaged, or incorrectly supplied, NestlyMarket will cover reasonable return shipping costs when a return is required, subject to applicable law and our return instructions. Please contact us before shipping an item back.
5. Refund Processing
If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
We will communicate any additional steps needed to complete your refund.
6. Order Cancellations
If you need to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation. Any cancellation or refund will be handled in accordance with applicable law.
7. Contact Us
For questions about returns, damaged items, incorrect orders, or refunds, please contact NestlyMarket through the contact information provided on our website.
Please include your order number so we can assist you more efficiently.